On The Clock by Emily Guendelsberger
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On The Clock by Emily Guendelsberger

Social sciences

On The Clock

Debut

by Emily Guendelsberger

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Quick take

Bathroom breaks timed to the second: The future of low-wage work in America.

Synopsis

After the local newspaper where she worked as a reporter closed, Emily Guendelsberger took a pre-Christmas job at an Amazon fulfillment center outside Louisville, Kentucky. There, the vending machines were stocked with painkillers, and the staff turnover was dizzying. In the new year, she travelled to North Carolina to work at a call center, a place where even bathroom breaks were timed to the second. And finally, Guendelsberger was hired at a San Francisco McDonald's, narrowly escaping revenge-seeking customers who pelted her with condiments.

Across three jobs, and in three different parts of the country, Guendelsberger directly took part in the revolution changing the U.S. workplace. On the Clock takes us behind the scenes of the fastest-growing segment of the American workforce to understand the future of work in America—and its present. Until robots pack boxes, resolve billing issues, and make fast food, human beings supervised by AI will continue to get the job done. Guendelsberger shows us how workers went from being the most expensive element of production to the cheapest—and how low wage jobs have been remade to serve the ideals of efficiency, at the cost of humanity.

On the Clock explores the lengths that half of Americans will go to in order to make a living, offering not only a better understanding of the modern workplace, but also surprising solutions to make work more humane for millions of Americans.

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Get an early look from the first pages of On the Clock.

On The Clock

Introduction: In the Weeds

What does "in the weeds" mean to you?

I've been asking people that for a couple of years now—it's become a sort of hobby. There's two definitions, and you can often tell a lot by which one a person knows.

First, there's what I call the academic definition: "To be bogged down in the minute or unimportant details of a large project." I heard this a lot in the ten years I spent working in newspapers.

Then there's the waitress definition: "To be harried or frantic because there's more work on your plate than you can do at a reasonable pace." A key part of this definition is a feeling of desperation and hopelessness—being unable to catch up, even though you're working as fast as you possibly can.

I think of this as the waitress definition because that's who I learned it form, at my first real job, scooping ice cream as a sixteen-year-old for $5.15 an hour, the minimum wage in 2000. "Hurry up, kid, I'm in the weeds," snapped an older waitress, impatient to use the cash register I was fumbling with. Her meaning was obvious: she was hustling around at top speed, grim-faced, trying to get her customers taken care of before her tips went down the drain. And I was in her way.

I became very familiar with the weeds that summer. Counter kids spent hours in the weeds each evening, scooping as fast as we could and delaying our bathroom breaks until the line of hot, impatient customers at the window cleared, usually around 10:00pm. Afterward, it was bliss to lean my stick forearms on the counter and relax a little as we waited on the trickle of late-night customers.

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