There are a few reasons why you may not have received a credit when you were expecting one:

1. You skipped last month and your credit rolled over to this month.
2. You paused your account and you are still within your pause period.
3. You joined BOTM at the end of the month, after we run our renewals.
4. You are a gift or annual member and still have credits left to use.

If you think you should have a credit on your account, please reach out to us here and we’ll get back to you as soon as we can.