We know you’re eager to get your box, so here’s the best place to see if it’s already been shipped:

1. The tracking link in the shipping confirmation email you received when you placed your order.
2. The tracking link at the top of our app homepage.
3. The tracking link on your box page on our site here.

If it hasn’t shipped yet, it should ship soon! Orders typically take 1-2 days to process in our warehouse. Fulfillment may be delayed due to high order volume, or if your order contains a backordered or pre-ordered title, which would have been communicated to you.

• Most US orders are delivered in 2-6 days.
• Canada, AK, HI, and PR residents can expect shipping times of up to 15 days.
• We also ship to Armed Forces bases. Below are estimated transit times to APOs and FPOs:
  • AA: Up to 15 days
  • AE: Up to 21 days
  • AP: Up to 38 days

If you are experiencing a shipping delay and have questions, please see below:

• If the tracking status has not updated in 7 or more days, please contact Member Services via this form. 

• If your tracking indicates that your box was delivered, but it hasn’t arrived, please wait 2 days after the box was marked as delivered on the carrier’s website. Sometimes boxes arrive after the delivery date. After 2 days, we recommend doing the following:

1. Verify your address is correct on your shipping email.
2. If you have a side door or back porch, check those areas.
3. If you live in an apartment building or condo complex, check with the main office.
4. Check with your local post office.
5. Contact Member Services via this form.

• If your order was shipped to the wrong address or was returned to sender, please do the following:

1. Go to the BOTM app.
2. Click on “My account.”
3. Update your shipping address and click “Save.”

Contact Member Services via this form to arrange a reshipment.